Shipping Policy

Last Updated: August 21, 2026

At VELÓRA, we want your order to arrive safely and in a timely manner. Please review our shipping information below before placing your order.

Processing & Dispatch

Orders are typically processed and dispatched within 1–2 business days after your order is placed.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information when available.

Please note that orders placed on weekends or holidays may begin processing on the next business day.

Shipping Times

International Shipping

Our estimated international delivery time is:

7–12 business days after dispatch

Please keep in mind that these are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on your destination, customs processing, local postal services, weather, and other circumstances outside of our control.

Tracking

Once your order has been shipped, you may receive a tracking number by email. Tracking updates can take a few days to appear after the package has been dispatched.

If your tracking information has not updated immediately, please allow some time for the carrier to scan and process your package.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.

Any customs duties, taxes, or additional fees charged by your country's customs authority are the responsibility of the customer. VELÓRA is not responsible for delays caused by customs.

Delivery Delays

While we do our best to provide accurate shipping estimates, VELÓRA cannot guarantee a specific delivery date.

Delays may occur because of:

  • Customs processing
  • Carrier delays
  • Incorrect or incomplete shipping information
  • Severe weather
  • Holidays or high shipping volumes
  • Other circumstances outside of VELÓRA's control

If your order has exceeded the estimated delivery window, please contact us so we can help investigate the shipment.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase.

VELÓRA is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping information, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

Lost or Damaged Packages

If your package appears to be lost, damaged, or marked as delivered but you have not received it, please contact us at shopveloraessentials@gmail.com so we can assist you with the next steps.

Contact Us

For shipping questions or concerns, please contact us at:

shopveloraessentials@gmail.com

VELÓRA — Beauty, simplified.